Account & Data Deletion Request
At CXC ChargeXchange (operated by XFINITY ENERGIES PRIVATE LIMITED), we respect your privacy and give you full control over your personal data. If you no longer wish to use our EV charging services, you can request the permanent deletion of your account and associated personal data at any time.
What Happens When Your Account is Deleted?
- Loss of Access: You will permanently lose access to your personalized features, saved vehicles, charging history, and receipt downloads within the CXC ChargeXchange mobile application.
- Data Removal: Following verification of your request, we will securely delete or permanently anonymize your personally identifiable information (such as your name, email address, profile photo, and vehicle identifiers) from our active platform databases within 60 days.
- Wallet Balances: Any remaining or unspent wallet balance must be refunded and cleared before your account deletion request can be completed. Please raise a refund request under our Refund Policy first; deletion requests submitted with an active wallet balance will remain pending until the balance is resolved.
- Regulatory Retention: As required by Indian law and financial regulations, certain objective transactional fragments, such as your payment history, regulatory invoices, and charging logs, will be safely archived for the legally mandated period to prevent fraud, fulfill tax liabilities, and resolve potential disputes.
Submit a Deletion Request
You can request account deletion directly from within the CXC ChargeXchange app using the "Delete Account" option available in your account settings. Alternatively, you may email your request directly from your registered email address to support@cxcchargexchange.com. If emailing us, you can copy, fill out, and send the following template:
Subject: Request for Permanent Account and Data Deletion
To the CXC ChargeXchange Support Team,
I am writing to formally request the permanent deletion of my account and all associated personal data from the CXC ChargeXchange platform.
Please find my account details below:
- Full Name: ___________________________
- Registered Mobile Number: +91 ___________________________
- Registered Email Address: ___________________________
- Reason for Deletion (Optional): ___________________________
I acknowledge that this action is irreversible, and I will lose access to my charging history, saved configurations, and active wallet benefits upon completion of this process.
Thank you,
[Your Name]
Processing Timeline
Once we receive your request, our data compliance team will verify your identity to protect your account security, and you will receive an in-app or email confirmation that your request has been successfully submitted. Validated requests are actioned and your account deactivated within 10 working days. Your associated personal data is then retained for up to 60 days to address any pending operational, legal, or support-related requirements, after which it is permanently deleted or anonymized from our systems, subject to the regulatory retention requirements described above.