Account Cancellation Policy

Cancellation of Account

You may request cancellation of your CXC ChargeXchange account at any time by submitting a written request via email to support@cxcchargexchange.com. Upon verification, your request will be processed within 10 working days.

Effect of Cancellation

• You will lose access to personalized features, saved vehicle details, and transaction histories.
• Unused wallet balances are subject to the restrictions outlined in the Refund Policy.
• Access to active EV charging sessions or scheduled services will be revoked.
• Your account is deactivated upon processing, and your associated personal data is retained for up to 60 days for operational, legal, or support-related purposes before being permanently deleted or anonymized, in line with our Account & Data Deletion practices.

Contact Information

If you have questions about account cancellation, please contact: support@cxcchargexchange.com.