Refund Policy for Closed Wallet System
At CXC ChargeXchange, we are committed to providing a seamless experience across our EV charging platform. In line with this commitment, we have developed a clear policy for refunds within our closed wallet system.
Eligibility for Refunds
Refunds for specific transactions or available wallet balances may be processed in accordance with the terms outlined below.
Refund Request Process
- Submission: Users seeking a refund within 180 days of a wallet recharge must submit a request to support@cxcchargexchange.com. The request must include the mobile number/email ID used to log in and the reason for the request.
- Verification & Decision: We will review the request and notify the user of the status within 7 business days. Approved refunds will be credited back to the original payment method.
Non-Applicability of Refund Requests After 180 Days
Requests for refunds after 180 days of the wallet recharge will not be applicable due to payment gateway limits and RBI regulations. However, the wallet balance has no expiry date, and users can continue using their balance for charging their EVs on any available network listed on the CXC ChargeXchange App.
Customer Support
For questions regarding refunds, contact us at support@cxcchargexchange.com
Governing Law
This policy is governed by the laws of India. Disputes will be subject to the jurisdiction of the courts in Hyderabad, India.